Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]
  • Express Shipping: [1–3 business days]
  • International Shipping: [7–21 business days]

Please note that delivery times are estimates and may vary depending on your location and external factors.

Shipping Locations

We currently ship to:

  • Domestic: Australia-wide, New Zealand
  • International: United States Of America 

If your country is not listed, please contact us before placing an order.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can monitor your delivery in real time.

Delays

While we strive to meet all delivery estimates, delays can occasionally occur due to:

  • High order volumes
  • Postal service disruptions
  • Customs processing (for international orders)

We appreciate your patience in these situations.

Customs, Duties & Taxes

For international orders, you may be required to pay customs fees, duties, or taxes upon arrival. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at Info@macrogains.com.au within [7 days] of delivery. We will work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions about shipping, please contact us via our contact page.
Business Hours: 9am-5pm (AEST)

This shipping policy is subject to change without notice.